Gorey Media

Privacy

Gorey Media (ABN 16 704 799 688), operating as an Australian sole trader owned by Michael Gorey, is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth) and applicable Victorian privacy standards.

This Privacy Policy explains how personal data is collected, used, stored, and disclosed when you visit goreymedia.com or engage Gorey Media for consulting services.

1. What information is collected

Gorey Media only collects information that is reasonably necessary for providing professional consulting services and maintaining website functionality.

  • Contact and identity information: When you submit an enquiry, request a proposal, or book a consultation, we may collect your name, business name, email address, phone number, and mailing address.
  • Consulting and engagement records: Information, documents, and notes supplied by you directly relevant to consulting briefs, strategy projects, or communications assignments.
  • Payment and transaction details: Transaction histories, invoices, and service fees. Gorey Media uses Stripe to process payments; credit card and direct financial details are collected directly by Stripe and are never stored on Gorey Media servers.
  • Usage and technical data: Internet Protocol (IP) addresses, browser type, operating system, referring URLs, pages visited, and interaction times automatically captured when navigating the website.

2. How information is collected

  • Direct Interactions: Provided directly by you via website contact forms, email communications, telephone discussions, or video meetings.
  • Automated Tracking Technologies: Collected automatically through cookies, log files, and web beacons as you browse the site.
  • Third-Party Providers: Information received through integrated processing platforms (e.g., payment confirmation notices from Stripe).

3. Analytics, search tools and cookies

Gorey Media uses digital measurement tools to understand website performance and improve user experience:

  • Google Analytics: Analyses visitor traffic, usage trends, and audience engagement. Google Analytics uses cookies to gather anonymous diagnostic data. You can manage or disable cookie preferences directly in your browser settings or opt out using the Google Analytics Opt-out Browser Add-on.
  • Google Search Console: Monitored to maintain site health, resolve indexing issues, and view aggregated search query impressions. No personally identifiable search data is collected through this tool.

4. How information is used

Personal and business data is processed solely for legitimate commercial purposes, including:

  • Providing, scoping, and executing agreed consulting services.
  • Communicating project updates, estimates, invoices, and receipts.
  • Processing invoices and client payments securely via Stripe and direct deposit.
  • Responding to direct inquiries, requests for proposals, and support questions.
  • Ensuring website integrity, performance monitoring, and defense against malicious activity.
  • Complying with legal, taxation, and accounting obligations in Victoria and Australia.

5. Third-party disclosures and overseas data transfers

Gorey Media does not sell, rent, or trade personal information. Information may be shared strictly on a confidential basis with:

  • Website hosting (Vercel Inc.): The Gorey Media website is hosted on the Vercel platform. Vercel automatically collects server logs and request data (such as IP addresses and browser headers) necessary for content delivery, performance optimisation, and network security.
  • Business communications & CRM (Zoho Corporation): Direct correspondence, inbound contact queries, and client interaction records are managed and stored through Zoho Mail and Zoho business applications.
  • Application data & client records (Google Cloud / Firebase): Client data, operational records, and backend web application databases are securely stored and authenticated using Google Cloud infrastructure, including Google Firebase. Invoices and payments are recorded in Firebase on Google servers in Australia.
  • Stripe Inc: Payment gateway provider for processing credit card and online billing transactions. Stripe handles billing information under its own Privacy Policy and complies with PCI-DSS requirements.
  • Google LLC: Cloud hosting, workspace infrastructure, Google Analytics, and Google Search Console services.
  • Legal and regulatory bodies: Government agencies, courts, or regulators when mandatory disclosure is required by law.

Certain service providers — including Vercel, Zoho, Google, and Stripe — maintain distributed global cloud infrastructure, meaning your information may be processed or backed up on secure servers located outside Australia (such as in the United States, Europe, or Singapore). By interacting with the website or engaging Gorey Media’s services, you consent to the handling of your data across these platforms in accordance with their respective security and privacy frameworks (APP 8.1).

6. Data storage and security

Practical technical and administrative safeguards are maintained to protect your personal information against unauthorised access, loss, misuse, or alteration. Electronic data is protected behind authenticated, encrypted services. Information no longer needed for commercial, tax, or legal requirements is securely archived or permanently deleted.

7. Access and correction

Under the Australian Privacy Principles, you have the right to request access to the personal information held about you and to ask for corrections if it is inaccurate, incomplete, or out of date.

Requests should be sent in writing using the contact details below. Identification may be required prior to releasing or modifying records.

8. Contact information and complaints

If you have questions regarding this Privacy Policy, wish to update your records, or wish to lodge a privacy-related complaint, contact:

Complaints will be acknowledged and reviewed within 30 days. If you are not satisfied with the resolution, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).